The power of technology breaks geographical barriers, enabling meetings of any size, from anywhere, and at any time. But despite this, some businesses still struggle finding the technology that’s right for them.
But no matter what your challenge, our video concierge service takes care of your important company events, allowing you to focus on the business at hand.
Our expert technicians help provide a rich, collaborative experience and a worry-free connection, starting with advanced scheduling and a ‘meet and greet’ in the lobby through to quality monitoring, in-meeting assistance and 24/7 support service.
The neutrality of cloud video conferencing ensures that information is secure and that all parties are protected. Our Engineers will ensure that the meeting scales up or down as required, addressing any issues as they happen and ensuring that nothing detracts from the quality of the experience.
Key Features
- Branded participant registration
Customise registration forms and pages with your logo and other branding elements, ensuring a cohesive and professional attendee experience.
- Personalised meet and greet
We facilitate tailored welcome messages and interactions, fostering meaningful connections and engagement.
- Participant screening
Vet and approve participants or presenters to guarantee event security and relevance before granting access.
- Q&A and meeting transcript
Obtain a written record of questions and answers exchanged during meetings to help with comprehension and reference.
- Breakout room management
Focused discussions, icebreakers, close collaboration – our experts help facilitate breakout rooms prior to or during the event to create a more dynamic experience.
- Attendance engagement tracking
Gain insights into your virtual event and see how many people attended, how long they attended, and more, with a post-event engagement report.
- On-demand recording
Capture and revisit important content at your convenience, ensuring no detail is missed.
- Manage conference feature
Effortlessly coordinate, customise, and control every aspect of your event.
- Pre-conference audio and video checks
Eliminate hiccups before your meeting to ensure a seamless connection.
- Troubleshooting before and during a conference
Addressing issues preemptively and in real-time to help minimise disruptions
Rachel Ann Thong
Head of Global Services (Customer Operations) at Nasstar
"Virtual events have become prevalent as more businesses adopt remote working and have geographically dispersed teams. We understand that this can often come with challenges for organisations, including time constraints in organising and managing virtual meetings effectively. With our video conferencing as a service, you can combat these challenges to ensure secure, efficient meetings and events for all."
Our expertise
At Nasstar, our video concierge service has been developed for over 20 years. Over this time, we have consistently adapted and made changes to our offering to ensure we keep up with the changing needs of our customers and the video solutions they require.
From the initial planning stages to post-event analysis, we offer end-to-end support. Our services include scheduling, moderating, producing events, and providing post-event reports and recordings. Our comprehensive approach to video conferencing as a service ensures that every aspect of your event is handled with precision and care.
Why choose Nasstar?
Choosing the right partner for your video conferencing services is crucial. You need someone who can ensure seamless and professional virtual experiences. With knowledge and experience built over years in the industry, our team can deliver deep expertise in managing and executing high-quality video concierge services. We stay abreast of the latest technological advancements and best practices, ensuring we deliver tailored solutions that meet your needs.
End-to-end service
Continuous solution development
Customised solutions
Proven track record
Dedicated team of video support engineers
FAQs
Cloud video conferencing allows businesses to carry out video meetings with anyone who has a connection to the internet. This could be meetings with team members, external parties, or customers located anywhere around the world. Cloud video conferencing can also be used to host webinars, online conferences, product demonstrations, job interviews and other online events.
Our video concierge service is designed to take the stress out of organising meetings, especially those on a larger scale. We handle everything from advanced scheduling and ‘meet and greets’ in the lobby to quality monitoring and in-meeting assistance. We also offer a 24/7 support service so no matter when or where your meeting is, you can rely on us for support.
Investing in a video concierge service offers numerous benefits. The key benefit is that you and your teams can save time by delegating administrative tasks to dedicated experts to deliver a more efficient and productive virtual collaboration. Some other benefits of a video conferencing concierge service include:
- Personalised support for smoother events or meetings
- Enhanced user experience
- Improved technical reliability
- Proactive troubleshooting
Nasstar can support you and your team throughout your meeting or event in several different ways. We offer participant screening to ensure the right people are in your meeting, meeting transcripts, breakout room management for longer events, attendance engagement tracking, and troubleshooting throughout.
Our team can also support you with on-demand recording, audio and video checks, and coordination and customisation of each event element.
We ensure scalability through a combination of flexible resource allocation, streamlined processes, and proactive monitoring. This allows for expansion to accommodate growing demands without compromising performance or quality.