Managed Video Conferencing Solutions
Secure managed video services to meet, collaborate and work from anywhere
Video conferencing is an integral tool in the modern workplace, enabling users to meet in a more engaging and meaningful way, regardless of location.
The ability to communicate and collaborate in real-time fosters productivity, saves time, and drives cost efficiencies, helping your business work smarter and achieve more. Video conferencing solutions also enable you to work on a global scale as if you were all in the same room, whether you’re sharing presentations, conducting interviews, or hosting an online event.
Remote working has increased dramatically. However, many businesses are now shifting towards a hybrid approach. The challenge here is to ensure that your meeting solution keeps pace with your changing needs.
At Nasstar, we’re able to extend our Managed IT support to also cover your video conferencing devices via our Video Managed Services. Our engineers have experience supporting a wide range of Video Conferencing technologies including Polycom, Cisco, Microsoft Skype, and Microsoft Teams Rooms.
In today’s hybrid work environment, we can also ensure seamless interoperability between platforms, enabling smooth communication across your Microsoft Teams Rooms and other video conferencing solutions.
Key features
Management of video conferencing endpoints
We will monitor, troubleshoot, and maintain your video endpoints to ensure optimum health.
Microsoft Teams Rooms (MTR) Specialisation
Our video support team are equipped in MTR setup and configuration, E2E testing, remote management and troubleshooting of Teams Rooms.
Our Video Managed Services offering can include additional features depending on your needs:
Integrate legacy VC estates with Microsoft Teams
Our interop service enables any video meeting room to join your Microsoft Teams meetings.
Join any video meeting from Teams Rooms
Join Cisco Webex, Zoom, Google Meet, and other meetings without limitations from Teams Rooms.
Enhance the user experience with one-touch join
Allows users to instantly connect to a meeting with a single tap. No need to dial any number or type lengthy URLs.
Rachel Ann Thong
Head of Global Services (Customer Operations) at Nasstar
"We understand that businesses need to participate in meetings from a variety of locations, on a multitude of different devices and platforms, and our video offering has been designed to enable this. We work with our customers to understand their needs and existing environment to enhance and improve the user experience."
Related Services/Solutions
Video meeting solutions are designed to support greater business purposes, whether that’s remote working, internal communication, or marketing. Our managed video conferencing services can be deployed alone or as part of other services to deliver a tailored solution that meets all your communication requirements.
Our expertise
At Nasstar, we have delivered video managed services for a variety of different clients, each with their own unique needs. This experience enables us to continually adapt our services to meet the changing needs of both the consumer landscape and internal communications for the customers we serve. Our teams keep up to date with the latest innovations and partner with relevant vendors to deliver seamless communication across organisations and create bespoke video conferencing solutions that enhance the video experience.
Why choose Nasstar?
While Microsoft Teams Rooms and legacy VC systems can be supported by a variety of providers, not many are able to offer the same level of flexibility and customisation in their services as we can.
At Nasstar, we have a dedicated team of experts who care about your virtual meeting needs. We work with a wide range of technologies and can adapt our video meeting services to your existing environment while enhancing the service with value-adding solutions. We also offer 24/7 support aligned with the ITIL framework, for optimal peace of mind.
As Microsoft Teams has become the go-to platform for communication, collaboration, and productivity, our team is focused on specialising in Teams Rooms support and embracing the usage of Microsoft native tools, e.g., Microsoft Teams Rooms Portal (MTR-P). We are ready to support you in setting up and configuring your MTR, testing your equipment, monitoring and managing your MTR remotely, troubleshooting issues and liaising with relevant third-party vendors through to resolution.
Equipment acceptance testing
Endpoint & infrastructure remote Management
Incident and problem management
dedicated video helpdesk
Utilisation and health reporting
FAQs
Video conferencing solutions refer to technologies that enable a live, visual connection to be made between people with an internet connection. They are a viable alternative to in-person meetings, offering face-to-face capability without people needing to be in the same room or location.
While video conferencing is essential for enabling remote working, it also has other benefits for the modern workplace we've all become accustomed to. Some of the key benefits of using managed video conferencing services include:
- Successfully connects remote teams with in-person communication
- Provides flexibility for employees to work wherever they choose
- Improves collaboration and productivity
- Provides cost savings such as money saved on travel, meeting room hires etc.
- Improved engagement compared to audio-only meetings
- Supports sustainability and green initiatives
- Saves time on travelling to meetings
- Improves meeting attendance by negating the need for travel to one location
Utilising our partner cloud platform, Pexip, Nasstar can enable your existing video conferencing solutions to join your Microsoft Teams meetings via a ‘One-Touch Join’ feature. All devices will enjoy a Teams-like experience with multiple screen layout options, Teams meeting control and features support, and bi-directional dual stream content sharing.
Nasstar’s interop service, Pexip Connect for Teams Rooms, offers cross platform meetings via SIP join for Teams Rooms. A pro license is required and a SIP calling plan from a CVI partner will be deployed. This solution will enable your Teams Rooms to join Google Meet, Zoom, Cisco Webex and others, mirroring the native Teams interface.
Our team is dedicated to maintaining the health of your video endpoints so that meetings will start on time and run without interruptions. Our interop service removes the confusion of joining meetings and having to book specific rooms for specific calls, all while maintaining a consistent user experience.
Video conferencing solutions can effectively support remote work by offering a viable alternative to in-person meetings. Videos can replace the traditional meeting room by providing a virtual meeting room that still delivers a face-to-face experience without the need for everyone to be in one place.
One key challenge with remote work is isolation, and video conferencing can help to combat this issue by enabling employees to feel connected to their colleagues without leaving their home or remote work location. This can also help to support employee wellbeing and mental health in the workplace.
Video conferencing solutions can also improve the meeting experience when deployed effectively. For example, in traditional in-person meetings, someone would need to make notes. However, with video meetings, notes can be added using AI and meetings can be recorded with the click of a button making it easy to refer to later.
Nasstar ensures that we and our customers only use platforms that offer strong encryption, preferably end-to-end, while also complying with security standards.
With Microsoft Teams, your data is fully protected, whether it's in transit or at rest, ensuring enterprise-grade security by using industry-leading technologies like TLS and SRTP.
With our interop solution, Pexip. We also offer end-to-end encryption, multi-factor authentication, and robust access control to ensure confidential communication.