Around 300 million people use Microsoft Teams daily, and this number is ever increasing. Known for its video conferencing abilities, workers and businesses have become familiar with its internal chat and calling functionality, but did you know you can also make phone calls to landlines and mobiles?
When considering a new workplace system, it’s important to consider adoption and change management. Which means, if users are already familiar with it, the more likely they are to use it. This is why Microsoft Teams Phone can provide the ideal business solution, enabling you to fully optimise the Teams offering, and deliver a full communication platform that your users already know.
From enhanced call quality to greater integration with productivity and business applications, there are many reasons why organisations are choosing to integrate their phone system with Microsoft Teams. With a range of Teams calling plans and direct routing options available, organisations of all sizes can benefit from a cloud-based phone system integrated with Microsoft’s productivity hub.
The system can be used through the Microsoft Teams desktop application, mobile application, and even a range of handsets. Using the Microsoft Teams telephony system is like a regular calling system for your business, but with several additional features designed for today’s remote, adaptable, and highly connected world.
Call control
Connect with voice and video calls from Chat, Calls or PSTN.
High uptime
99.999% uptime SLA.
Auto attendant
Locate and place or transfer calls to the right person in your business.
Call queues
Configure call queues and add hold features while waiting for the next available agent.
Device compatibility
Join calls from a range of devices and seamlessly transfer calls between devices.
Advanced call control
Add call-forwarding options and simultaneous ring.
Mobile calling plans
Option to combine mobile calling plans with Operator Connect Mobile.
Call transcription and recording
Voicemail and call transcriptions, as well as manual recording options.
Justin Barker
Employee Experience Practice Lead at Nasstar
"At Nasstar, we have integrated Microsoft Teams telephony solutions for many of our customers, helping them achieve comprehensive unified communications and collaboration systems that meet their business goals. Our teams take the time to understand your needs and are consistently at the forefront of Microsoft Teams voice services and solutions to ensure your solution matches your requirements."
Related Services/Solutions
Microsoft Teams Telephony offers the ideal solution for those seeking to improve communication and collaboration in a familiar environment. As such, it integrates seamlessly with other tools and services in the Microsoft stack.
Our expertise
At Nasstar, we can help you find a Microsoft Teams telephony solution that’s ideal for your specific needs. With over 10 years of Microsoft expertise, we’ll provide an end-to-end service to get you up and running, with plenty of support moving forwards.
Microsoft Teams Phone brings together a powerful range of features for you to harness as part of your unified communications and collaboration experience. Whatever your requirements, you can trust in our knowledge. Our advanced specialisation in ‘Calling for Microsoft Teams’ means we’re equipped to offer services to suit all types of businesses, from disparate organisations to busy contact centres and everything in between.
Teams Phone pilot
Our 90-day pilot showcases the abilities of native Microsoft Teams Phone
Why choose Nasstar?
Microsoft Teams has the ability to deliver real transformation for your organisation and how your teams work together. But by adding Teams telephony, you can truly empower your teams and realise the full capabilities and benefits of Teams as a unified communications platform. At Nasstar, we understand that every business has different needs and we’ll work with you to ensure your solution consistently performs at the highest level.
years Microsoft Partner
Experience in hundreds of Teams integrations
Modern Work, Business Applications & Security Certifications
Microsoft Partner of the Year awards
strong team of experts in our dedicated Microsoft Practice
One of the largest Microsoft Teams partners in the UK
Derrick McCourt
General Manager UK Customer Success Unit at Microsoft
"Nasstar is one of our leading systems integrators and is responsible for driving significant volumes of Teams adoption. Being the first partner in the world to achieve three advanced specialisations for Microsoft Teams means it is in a strong position to assist customers further as Teams adoption continues to accelerate globally."
FAQs
Microsoft Teams Phone is a telephony service designed to enable cloud voice and video calling on your computer, tablet, mobile device, or desk phone. It utilises user-based licensing to deliver calling features including call merging, voicemail, and much more.
It enhances Microsoft Teams voice capabilities by giving users access to useful features like call transferring between devices, call transcribing, and integrations with in-car entertainment systems, all from within the Teams ecosystem.
Using the Microsoft Teams Voice system provides many advantages for businesses, including:
- Improved productivity – Alongside Teams’ powerful collaboration tools, users can make and receive calls within the app to further enhance productivity.
- Multi-device, multi-platform – With the ability to use the system on a variety of different devices, users can benefit from a seamless and reliable experience no matter what device they’re using.
- Cost-efficiency – Businesses can make cost-savings with Teams telephony as they remove the need for expensive maintenance contracts for on-premises PBX systems.
- Greater quality and performance – With Azure and Microsoft's global network, performance and reliability lie at the forefront of Teams Phone. Replacing on-premises enterprise phone systems, users can expect greater levels of uptime alongside HD audio and video.
- Integration – Teams Phone can integrate seamlessly with the Microsoft stack, third-party apps, and contact centres, enabling greater efficiency and choice.
Microsoft Teams Phone is suitable for a variety of different businesses thanks to its versatility and simplicity in implementation. With advanced features including Dynamic Emergency Calling, Location-based routing, and local media optimisation, Teams Phone can meet the needs of a range of organisations. From SMEs to large multinational enterprises, everyone can benefit from using this service.
While not technically a VoIP system, Microsoft Teams Phone supports VoIP. It enables users to make and receive voice and video calls within the same app used to host chats or video meetings.
Implementing a Teams Telephony solution can support hybrid and remote work environments by enabling calling features in your existing remote-work-ready collaboration platform. It enables your teams to remain informed, organised and connected in one place.
Studies have shown that voice is the human signal that creates understanding and connection. Enabling calling within your Microsoft Teams environment can be the catalyst to restoring and building connections with colleagues and customers. Plus, with a range of Teams calling plans available, you can choose the solution that best suits your organisation’s remote working needs.
