Tilly Bailey & Irvine
The verdict is in…TBI's case for a smarter cloud strategy
Established in 1842, Tilly Baily & Irvine (TBI) is a leading legal firm specialising in commercial and personal law. Its focus has always been on delivering fast and reliable services to clients while setting a high standard in the legal industry. However, to stay competitive and maintain its reputation, the firm needed to invest in modern technology.
Nasstar is helping TBI move from its legacy system to Microsoft Azure with Next Generation Managed Services (NGMS). The upgrade is set to reduce management overhead, strengthen security, and enhance digital capabilities for its fee earners, support staff, and clients.
Services
Cloud Migration
Next Generation Managed Services (NGMS)
Microsoft Azure
Azure Virtual Desktop (AVD)
Azure Landing Zone
The Brief
The legal sector is evolving fast, with new business models and growing competition.
To stay ahead, Tilly Bailey & Irvine needed to improve client experiences and meet digital expectations while also boosting internal productivity. However, compliance requirements and contractual agreements with legal applications like 3E and Mattersphere added another layer of complexity, meaning any new solution had to work seamlessly with these critical systems.
At the same time, rising legacy infrastructure costs made modernisation essential.
To move forward, Nasstar and TBI set two key goals: improve resilience and create a more flexible, future-proof way of working. By transitioning to a fully managed service, TBI will gain a significant boost in support and security. This will ease the burden on its IT team so they can focus on strategic priorities.
The Benefits
In the legal sector, speed, accuracy, and reliability are critical.
With Nasstar’s support, TBI is improving service delivery to its clients by streamlining operations and ensuring easy access to a suite of essential tools.
With the move to a fully managed service, TBI also benefits from additional support and security. The investment has taken the pressure off its internal IT team by eliminating laborious maintenance tasks.
Beyond the immediate benefits, this transformation has created a strong foundation for future projects. With a flexible and secure cloud setup, TBI is well-positioned to adapt, grow, and stay ahead in the legal sector.
The Solution
Nasstar migrated all TBI servers to Microsoft Azure, replacing the legacy system with Azure Virtual Desktop (AVD). This shift enhances the user experience, providing staff with a familiar and fully managed Windows environment. By integrating with TBI’s existing Windows Autopilot setup, Nasstar has streamlined device management, making it easier to roll out new hardware and updates.
The NGMS advantage
To further reduce IT burdens, Nasstar has deployed its Next-Generation Managed Service. NGMS covers everything from user support and identity management to full monitoring and maintenance of Azure, Office 365, and endpoint security. The 24/7 service ensures seamless operations by handling patching, backups, cost optimisation, and troubleshooting to identify and resolve issues before they cause disruption.
Locking it down
Security remains a top priority, which is why Nasstar’s experts implemented best-practice governance through an Azure Landing Zone. To strengthen cyber defences, a Microsoft Managed Detection and Response service, backed by a dedicated security advisor from Nasstar, was also introduced.
Future-proofed infrastructure
Designed for flexibility, this solution includes one-year reserved instances for the firm’s 3E servers, keeping future options open and enabling an easy transition to a SaaS model if needed. TBI can now adapt its IT strategy without committing to unnecessary long-term costs.
Grounded in experience
Having previously used cloud services from Nasstar, the firm was confident in its expertise and understanding of the unique challenges facing the legal sector. The consultative approach and tailored solutions provided by the team gave TBI confidence in Nasstar's ability to deliver a secure, efficient, and future-ready system.
Throughout the transition, TBI’s IT team also gained valuable insight into Azure and the benefits of modern infrastructure, ensuring they can make the most of the new setup.
Managing IT complexity was becoming a growing challenge, diverting valuable time from our core legal work. Nasstar has helped us simplify and modernise our operations, giving us a more resilient, future-ready way of working. Now, our teams can work more effectively, without being held back by technological limitations.